WooCommerce: Retain Field Values @ Checkout Reload

Go to WooCommerce Checkout as a logged out user. Fill out billing name, surname, address, email and phone. Change your mind and go back to Cart. Return to Checkout. Billing name, surname, email and phone (basically everything but the address) are gone!

But hey, this annoying WooCommerce flaw is about to go away with a few lines of code. Either reload the Checkout page or go back to it later – your info will still be there (as long as you haven’t cleared your cache/cookies and the WooCommerce session hasn’t expired of course).


A pretty annoying thing on the WooCommerce Checkout page is when you reload the page and you end up losing your Billing / Shipping data for no apparent reason. This snippet will now save that data, and keep it for you at the next reload!

PHP Snippet: Keep Billing, Shipping and Custom Field Data @ WooCommerce Checkout Reload

 * @snippet       Retain Field Values | WooCommerce Checkout
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @testedwith    WooCommerce 6
 * @community     https://businessbloomer.com/club/

add_action( 'woocommerce_checkout_update_order_review', 'bbloomer_save_checkout_values', 9999 );

function bbloomer_save_checkout_values( $posted_data ) {
	 parse_str( $posted_data, $output );
    WC()->session->set( 'checkout_data', $output );

add_filter( 'woocommerce_checkout_get_value', 'bbloomer_get_saved_checkout', 9999, 2 );

function bbloomer_get_saved_checkout( $value, $index ) {
    $data = WC()->session->get( 'checkout_data' );
    if ( ! $data || empty( $data[$index] ) ) return $value;
    return is_bool( $data[$index] ) ? (int) $data[$index] : $data[$index];

add_filter( 'woocommerce_ship_to_different_address_checked', 'bbloomer_get_saved_ship_to_different' );

function bbloomer_get_saved_ship_to_different( $checked ) {
    $data = WC()->session->get( 'checkout_data' );
    if ( ! $data || empty( $data['ship_to_different_address'] ) ) return $checked;
    return true;

Where to add custom code?

You should place custom PHP in functions.php and custom CSS in style.css of your child theme: where to place WooCommerce customization?

This code still works, unless you report otherwise. To exclude conflicts, temporarily switch to the Storefront theme, disable all plugins except WooCommerce, and test the snippet again: WooCommerce troubleshooting 101

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Rodolfo Melogli

Business Bloomer Founder

Author, WooCommerce expert and WordCamp speaker, Rodolfo has worked as an independent WooCommerce freelancer since 2011. His goal is to help entrepreneurs and developers overcome their WooCommerce nightmares. Rodolfo loves travelling, chasing tennis & soccer balls and, of course, wood fired oven pizza. Follow @rmelogli

13 thoughts on “WooCommerce: Retain Field Values @ Checkout Reload

  1. Works great.
    Except for the fields in “ship to a different address”
    It doesn’t keep them.

    1. The actual “ship to a different address” checkbox only, or all the shipping fields?

      1. I did another check, it saves all the fields. The problem is when the save happens. The saving happens as part of the cart calculation process. It happens automatically only after you edit the address field or check the “ship to a different address” checkbox or change an option in the shipping options.

        So if someone didn’t edit these fields, or didn’t edit them at the end of the process, not all fields will be saved.

        1. Correct.

          There is a way to make ALL checkout fields refresh the checkout and trigger “woocommerce_checkout_update_order_review”, I’ll see if I can get some time to write a tutorial.

          1. Hi, agree works great thanks!
            But having the same issue with the checkout fields not triggering, “woocommerce_checkout_update_order_review”. Any updates on this?

            1. Hey Dre, thank you! So you’re looking for a way to make sure ALL checkout fields trigger the checkout refresh?

  2. Sorry, doesn’t work for me.

    1. Ok it is now, just not working when you leave the page and come back. Also not in Safari.

      1. Sounds like a cache problem to me

  3. Works like a charm. Thank you for this.

  4. Wow. Works great! Didn’t even know this problem existed on my woocommerce website! Thanks Rodolfo for the tip and the easy handling.

Questions? Feedback? Customization? Leave your comment now!

If you are writing code, please wrap it like so: [php]code_here[/php]. Failure to complying with this, as well as going off topic or not using the English language will result in comment disapproval. You should expect a reply in about 2 weeks - this is a popular blog but I need to get paid work done first. Please consider joining the Business Bloomer Club to get quick WooCommerce support. Thank you!

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