WooCommerce: Send Cancelled Order Email to Customers As Well

As per the WooCommerce settings, “Cancelled order emails are sent to chosen recipient(s) when orders have been marked cancelled (if they were previously processing or on-hold)“.

What’s not 100% clear, however, is that this email notification goes out to admins only (and additional email addresses, if entered in the email settings). Which means, the customer receives no cancelled order notification. So, let’s change this, and let’s add the customer email address to the list of people that receives this WooCommerce email.

The “Cancelled order” email notification is for WooCommerce admins only. But what if you want to send it also to customers?

PHP Snippet: Send Copy Of WooCommerce Cancelled Order Email to Customer

 * @snippet       Add Customer to Cancelled Order Email Recipients
 * @tutorial      Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 8
 * @community     Join https://businessbloomer.com/club/

add_filter( 'woocommerce_email_recipient_cancelled_order', 'bbloomer_cancelled_order_email_to_customer', 9999, 3 );
function bbloomer_cancelled_order_email_to_customer( $email_recipient, $email_object, $email ) {
   if ( is_admin() ) return $email_recipient;
   $email_recipient .= ', ' . $email_object->get_billing_email();
   return $email_recipient;

Mini-Plugin: Business Bloomer WooCommerce Add To: Cc: Bcc: Email Recipients

You don’t feel confident with coding? You need more control over your WooCommerce email recipients? You don’t want to purchase yet another bloated, expensive plugin? Great!

Business Bloomer WooCommerce Add To: Cc: Bcc: Email Recipients is a mini WooCommerce plugin, without the usual hassles. One feature. Lifetime license. No annoying subscriptions. 1 plugin file. A few lines of code. No banners. No up-sells. No WP notifications. Use it on as many websites as you like. Lifetime support. 1-page documentation. A single and easy admin dashboard.

Screenshot of the settings:

Quick demo? Here it is:

As you can see the settings are pretty straight forward. Simply add a comma separated list of email To: CC: and/or BCC: recipients to any active WooCommerce email. See the magic happen. Simple!

Where to add custom code?

You should place custom PHP in functions.php and custom CSS in style.css of your child theme: where to place WooCommerce customization?

This code still works, unless you report otherwise. To exclude conflicts, temporarily switch to the Storefront theme, disable all plugins except WooCommerce, and test the snippet again: WooCommerce troubleshooting 101

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Rodolfo Melogli

Business Bloomer Founder

Author, WooCommerce expert and WordCamp speaker, Rodolfo has worked as an independent WooCommerce freelancer since 2011. His goal is to help entrepreneurs and developers overcome their WooCommerce nightmares. Rodolfo loves travelling, chasing tennis & soccer balls and, of course, wood fired oven pizza. Follow @rmelogli

6 thoughts on “WooCommerce: Send Cancelled Order Email to Customers As Well

  1. Will this work also for failed orders?

    1. Sure, you just need to change the “woocommerce_email_recipient_cancelled_order” hook!

  2. Hello Rodolfo,
    I have tried this snippet, but it doesn’t work. Nothing happens when the order is canceled, the confirmation email is not triggered.
    Can you have a look?
    Thank you.

    1. Works for me. Try with an SMTP plugin, and check the Woo Email FAQ here

  3. As usual, it seems simple trick but great help! Thanks a lot!

Questions? Feedback? Customization? Leave your comment now!

If you are writing code, please wrap it like so: [php]code_here[/php]. Failure to complying with this, as well as going off topic or not using the English language will result in comment disapproval. You should expect a reply in about 2 weeks - this is a popular blog but I need to get paid work done first. Please consider joining the Business Bloomer Club to get quick WooCommerce support. Thank you!

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