WooCommerce: Send Cancelled Order Email to Customers As Well

As per the WooCommerce settings, “Cancelled order emails are sent to chosen recipient(s) when orders have been marked cancelled (if they were previously processing or on-hold)“.

What’s not 100% clear, however, is that this email notification goes out to admins only (and additional email addresses, if entered in the email settings). Which means, the customer receives no cancelled order notification. So, let’s change this, and let’s add the customer email address to the list of people that receives this WooCommerce email.

Table Of Contents

1. PHP Snippet: Send Copy Of WooCommerce Cancelled Order Email to Customer
2. Mini-Plugin: Business Bloomer WooCommerce Add To: Cc: Bcc: Email Recipients

PHP Snippet: Send Copy Of WooCommerce Cancelled Order Email to Customer

/**
 * @snippet       Add Customer to Cancelled Order Email Recipients
 * @tutorial      Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 8
 * @community     Join https://businessbloomer.com/club/
 */

add_filter( 'woocommerce_email_recipient_cancelled_order', 'bbloomer_cancelled_order_email_to_customer', 9999, 3 );
 
function bbloomer_cancelled_order_email_to_customer( $email_recipient, $email_object, $email ) {
   if ( is_admin() ) return $email_recipient;
   $email_recipient .= ', ' . $email_object->get_billing_email();
   return $email_recipient;
}

Mini-Plugin: Business Bloomer WooCommerce Add To: Cc: Bcc: Email Recipients

You don’t feel confident with coding? You need more control over your WooCommerce email recipients? You don’t want to purchase yet another bloated, expensive plugin? Great!

Business Bloomer WooCommerce Add To: Cc: Bcc: Email Recipients is a mini WooCommerce plugin, without the usual hassles. One feature. Lifetime license. No annoying subscriptions. 1 plugin file. A few lines of code. No banners. No up-sells. No WP notifications. Use it on as many websites as you like. Lifetime support. 1-page documentation. A single and easy admin dashboard.

Screenshot of the settings:

Quick demo? Here it is:

As you can see the settings are pretty straight forward. Simply add a comma separated list of email To: CC: and/or BCC: recipients to any active WooCommerce email. See the magic happen. Simple!

Buy Business Bloomer Mini-Plugin

Where to add custom code?

You should place custom PHP in functions.php and custom CSS in style.css of your child theme: where to place WooCommerce customization?

This code still works, unless you report otherwise. To exclude conflicts, temporarily switch to the Storefront theme, disable all plugins except WooCommerce, and test the snippet again: WooCommerce troubleshooting 101

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Rodolfo Melogli

Business Bloomer Founder

Author, WooCommerce expert and WordCamp speaker, Rodolfo has worked as an independent WooCommerce freelancer since 2011. His goal is to help entrepreneurs and developers overcome their WooCommerce nightmares. Rodolfo loves travelling, chasing tennis & soccer balls and, of course, wood fired oven pizza. Follow @rmelogli