WooCommerce: Disable Tracking if Order Failed @ Thank You Page

The “woocommerce_thankyou” hook fires on the Thank You page once an order is placed. Most tracking functions like Google Analytics, affiliate commission plugins and other WooCommerce extensions rely on “woocommerce_thankyou” to run their code.

Problem is – “woocommerce_thankyou” is ALSO called if an order fails (i.e. payment did not go through). Now, unless the plugin is smart enough in its own functions to exclude failed orders, which doesn’t happen often I’m afraid, we need to find a way NOT to run “woocommerce_thankyou” if an order fails. Case study: a client uses a third party affiliate plugin, this plugin hooks into “woocommerce_thankyou“, but they don’t want to calculate conversions when an order fails.

So here you go!

PHP Snippet: Disable “woocommerce_thankyou” Action if WooCommerce Order = Failed

/**
 * @snippet       Remove "woocommerce_thankyou" Action if Order Fails - WooCommerce
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 3.9
 * @community     https://businessbloomer.com/club/
 */
 
add_action( 'wp_head', 'bbloomer_tracking_exclude_failed_orders' );
 
function bbloomer_tracking_exclude_failed_orders() {
   global $wp;
   // ONLY RUN ON THANK YOU PAGE
   if ( ! is_wc_endpoint_url( 'order-received' ) ) return; 
   // GET ORDER ID FROM URL
   $order_id = absint( $wp->query_vars['order-received'] );
   $order = wc_get_order( $order_id );
   if ( $order->has_status( 'failed' ) ) {
      // DISABLE ANY FUNCTION HOOKED TO "woocommerce_thankyou"
      remove_all_actions( 'woocommerce_thankyou' );
   }
}

Where to add custom code?

You should place custom PHP in functions.php and custom CSS in style.css of your child theme: where to place WooCommerce customization?

This code still works, unless you report otherwise. To exclude conflicts, temporarily switch to the Storefront theme, disable all plugins except WooCommerce, and test the snippet again: WooCommerce troubleshooting 101

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Rodolfo Melogli

Business Bloomer Founder

Author, WooCommerce expert and WordCamp speaker, Rodolfo has worked as an independent WooCommerce freelancer since 2011. His goal is to help entrepreneurs and developers overcome their WooCommerce nightmares. Rodolfo loves travelling, chasing tennis & soccer balls and, of course, wood fired oven pizza. Follow @rmelogli