The “woocommerce_thankyou” hook fires on the Thank You page once an order is placed. Most tracking functions like Google Analytics, affiliate commission plugins and other WooCommerce extensions rely on “woocommerce_thankyou” to run their code.
Problem is – “woocommerce_thankyou” is ALSO called if an order fails (i.e. payment did not go through). Now, unless the plugin is smart enough in its own functions to exclude failed orders, which doesn’t happen often I’m afraid, we need to find a way NOT to run “woocommerce_thankyou” if an order fails. Case study: a client uses a third party affiliate plugin, this plugin hooks into “woocommerce_thankyou“, but they don’t want to calculate conversions when an order fails.
So here you go!
PHP Snippet: Disable “woocommerce_thankyou” Action if WooCommerce Order = Failed
/**
* @snippet Remove "woocommerce_thankyou" Action if Order Fails - WooCommerce
* @how-to Get CustomizeWoo.com FREE
* @author Rodolfo Melogli
* @compatible WooCommerce 3.9
* @donate $9 https://businessbloomer.com/bloomer-armada/
*/
add_action( 'wp_head', 'bbloomer_tracking_exclude_failed_orders' );
function bbloomer_tracking_exclude_failed_orders() {
global $wp;
// ONLY RUN ON THANK YOU PAGE
if ( ! is_wc_endpoint_url( 'order-received' ) ) return;
// GET ORDER ID FROM URL
$order_id = absint( $wp->query_vars['order-received'] );
$order = wc_get_order( $order_id );
if ( $order->has_status( 'failed' ) ) {
// DISABLE ANY FUNCTION HOOKED TO "woocommerce_thankyou"
remove_all_actions( 'woocommerce_thankyou' );
}
}
I tried this snippet, but after installing it no conversions were tracked at all.
Hi Antero, thanks for your comment! I just tested this again with Storefront theme and it works perfectly. Maybe your theme (or another plugin) is messing/conflicting with my snippet?
To troubleshoot, disable all plugins but WooCommerce and also switch temporarily to “Twentyseventeen” theme (load the snippet there in functions.php) – does it work? If yes, you have a problem with your current theme or one of the plugins.
Hope this helps!
R
Since this action is added to wp_head, the callback shouldn’t have any arguments defined. Currently you have $order_id defined as argument :
function bbloomer_tracking_exclude_failed_orders( $order_id )
But wp_head actions don’t receive any args. So it should be :
function bbloomer_tracking_exclude_failed_orders()
Yep, spot on! Snippet updated. Thank you!