WooCommerce: Change Payment Gateway Order Status

Ok, we all know that Stripe, PayPal and all successful online payment orders go to “processing” order status, BACS and cheque go to “on-hold”, and so on. Each payment gateway has its own default paid status.

Now, what if you use custom order statuses, or what if you wish to change Stripe orders to “completed”, BACS orders to “pending” and PayPal orders to “on-hold”? Thankfully, this is super easy with a handy PHP snippet. Enjoy!

Each payment gateway comes with its own default paid order status. For example, BACS, COD and CHEQUE go to “on-hold” upon checkout. In this post, we’ll see how we can change that status to something else, either default or custom.

Before coding…

To make this customization, you will need to know a couple of things.

First of all, each payment gateway, whether it’s included in WooCommerce core or not, should provide you with a handy filter hook called “woocommerce_GATEWAYID_process_payment_order_status“, where GATEWAYID needs to be changed to the payment gateway ID. For example, this is the code for bank transfer gateway:

if ( $order->get_total() > 0 ) {
	// Mark as on-hold (we're awaiting the payment).
	$order->update_status( apply_filters( 'woocommerce_bacs_process_payment_order_status', 'on-hold', $order ), __( 'Awaiting BACS payment', 'woocommerce' ) );
}

Speaking of which, you will need to know the payment gateway ID, which you can do so with this other tutorial – in this way you’ll target exactly that payment method and not the others.

PHP Snippet 1: Change Default Paid Order Status for BACS Payment Gateway

/**
 * @snippet       BACS Order Status 
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 6
 * @community     https://businessbloomer.com/club/
 */

add_filter( 'woocommerce_bacs_process_payment_order_status', 'bbloomer_change_bacs_order_status', 9999, 2 );

function bbloomer_change_bacs_order_status( $status, $order ) {
    return 'pending';
}

PHP Snippet 2: Change Default Paid Order Status for CHEQUE Payment Gateway

/**
 * @snippet       CHEQUE Order Status 
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 6
 * @community     https://businessbloomer.com/club/
 */

add_filter( 'woocommerce_cheque_process_payment_order_status', 'bbloomer_change_cheque_order_status', 9999, 2 );

function bbloomer_change_cheque_order_status( $status, $order ) {
    return 'processing';
}

PHP Snippet 3: Change Default Paid Order Status for STRIPE Payment Gateway

/**
 * @snippet       STRIPE Order Status 
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 6
 * @community     https://businessbloomer.com/club/
 */

add_filter( 'woocommerce_stripe_process_payment_order_status', 'bbloomer_change_stripe_order_status', 9999, 2 );

function bbloomer_change_stripe_order_status( $status, $order ) {
    return 'custom';
}

Where to add custom code?

You should place custom PHP in functions.php and custom CSS in style.css of your child theme: where to place WooCommerce customization?

This code still works, unless you report otherwise. To exclude conflicts, temporarily switch to the Storefront theme, disable all plugins except WooCommerce, and test the snippet again: WooCommerce troubleshooting 101

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Rodolfo Melogli

Business Bloomer Founder

Author, WooCommerce expert and WordCamp speaker, Rodolfo has worked as an independent WooCommerce freelancer since 2011. His goal is to help entrepreneurs and developers overcome their WooCommerce nightmares. Rodolfo loves travelling, chasing tennis & soccer balls and, of course, wood fired oven pizza. Follow @rmelogli

8 thoughts on “WooCommerce: Change Payment Gateway Order Status

  1. Hello,

    I put this at the end of my functions child theme:

    add_filter( 'woocommerce_wompi_process_payment_order_status', 'cambiar_estado_pedidos_wompi', 9999, 2 );
    function cambiar_estado_pedidos_wompi( $status, $order ) {
    return 'on-hold';
    }

    The gateway payment is named: wompi

    And I need that all the orders will be on “on-hold” rather “payment pending”, but It doesn’t work ๐Ÿ™

    What could be the error?

    1. You first need to check if the Wompi plugin gives you that filter (woocommerce_wompi_process_payment_order_status), otherwise this won’t work I’m afraid

  2. Hi, through another set of pages I setup the following snip, but its not working:

    I want when a customer chooses to pay through Email Transfer (Interac) to go ahead and set the order status to “Pending etransfer”.

    – My custom gateway name is “custom_b9599316cc4fd28”.
    – My custom status slug is “pending-etransfer”.

    add_action('woocommerce_order_status_changed', 'woocommerce_payment_complete_order_status',10,3);
    function woocommerce_payment_complete_order_status($order_id)
    {
        if ( ! $order_id ) {
            return;
        }
        $order = wc_get_order( $order_id );
        if ($order->data['status'] == 'processing') {
            $payment_method=$order->get_payment_method();
            if ($payment_method != "custom_b9599316cc4fd28")
            {
                $order->update_status( 'pending-etransfer' );
            }
        }
    }

    Any help is greatly appreciated.

    1. Hello Peter, thanks so much for your comment! Yes, this is definitely doable, but I’m afraid it’s custom work. If you’d like to get a quote, feel free to contact me here. Thanks a lot for your understanding!

  3. Hi,

    here is the case that I have, sorry for the long writing but it is important to understand the situation 1st.

    The plugin used: WooCommerce Stripe Gateway by woocommerce
    Methods enabled: Credit Cards/ Debit cards
    Capture method: Authorize on sale ONLY on sale, capture payment when order status is “processing” and void the payment if order status is “canceled”, refund if the order is marked refund via stripe, these are the default Stripe plugin and they work perfectly fine,

    The problem:

    if an order is successfully authorized on a sale, the order status changes to “pending” and if the customer goes to his orders page and clicks the order number, once clicked, that order page keeps on reloading and triggers an order confirmation email to the admin and customer email ENDLESSLY until the customer clicks away from that order page OR if the admin approves the payment by “processing” the order or changes the order status to any other custom status such as “payment-authorize”, only then the customer will be able to open/load his order page and see order details, that wasn’t happening with other payment gateways by the way, not sure why is this happening now with stripe,

    I created a custom status under “payment Authorized” with a slug “payment-authorize”

    logic that’s needed with a snippet:

    I want to change the order status automatically to “Payment Authorized” ONLY IF payment is successfully authorized on sale by stripe ((credit cards /debit cards))

    can we achieve that with a snippet?

    1. Hi Sam, thanks so much for your comment! Yes, this is definitely possible, but I’m afraid it’s custom work. If you’d like to get a quote, feel free to contact me here. Thanks a lot for your understanding!

  4. Hello, this is what I am looking for for bank transfer payments, thank you.

    Is it possible to replace return ‘pending’; by “awaiting payment”? If yes, what to replace pending?

Questions? Feedback? Customization? Leave your comment now!
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