WooCommerce: Edit Text Content @ Order Emails

WooCommerce order emails customization is possibly the most wanted feature for WooCommerce store owners and developers right now. It is very difficult to edit the default templates and it’s no surprise there are many email customizer plugins out there.

We’ve already seen how to add content to specific WooCommerce emails, how to add custom email CSS, how to display product images, and more, but today I’d like to teach you a quick workaround to edit the default email text strings such as the initial greeting (‘Hi Mary,‘) or other sentences (‘We have finished processing your order.‘, ‘The following note has been added to your order:‘, ‘Just to let you know — we’ve received your order, and it is now being processed:‘, etc.).

With “edit”, of course, I mean either change the text, or completely hide it. So, let’s see how it’s done. Enjoy!

With the snippet below, I was able to hide the Customer Processing Email greeting Hi %s,, and edit the default sentence from Just to let you know — we've received your order, and it is now being processed: to Your payment was successful and we are now getting ready for shipping. Expect another email from us with tracking details soon!

PHP Snippet: Edit / Translate / Hide Text Strings @ WooCommerce Order Emails

Note 1: in the snippet below you find 2 examples. The first one hides the string (in fact it replaces it with an empty string). The second one, on the other hand, replaces the original string with a custom one.

Note 2: inside the str_ireplace function you must enter the original string as the first parameter, exactly as defined by WooCommerce. Sometimes WooCommerce uses weird symbols such as ‘Hi %s,‘, which are actually placeholders. The only way to make this work is to enter exactly that string: ‘Hi %s,‘. You can find these strings inside the plugin files, so I recommend you use a good code editor such as NotePad++ or Visual Studio Code so that you can quickly search through the WooCommerce plugin code.

Note 3: you can add as many $translated = str_ireplace() calls as you wish, one for each edit you want to make.

 * @snippet       Edit Strings @ WooCommerce Emails
 * @how-to        Get CustomizeWoo.com FREE
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 7
 * @donate $9     https://businessbloomer.com/bloomer-armada/

add_filter( 'gettext', 'bbloomer_translate_woocommerce_strings_emails', 9999, 3 );
function bbloomer_translate_woocommerce_strings_emails( $translated, $untranslated, $domain ) {
	if ( 'woocommerce' === $domain ) {   
		$translated = str_ireplace( 'Hi %s,', '', $untranslated ); // HIDE
		$translated = str_ireplace( 'Just to let you know — we\'ve received your order #%s, and it is now being processed:', 'Your payment was successful and we are now getting ready for shipping. Expect another email from us with tracking details soon!', $untranslated ); // EDIT
	return $translated;

Where to add custom code?

You should place PHP snippets at the bottom of your child theme functions.php file and CSS at the bottom of its style.css file. Make sure you know what you are doing when editing such files - if you need more guidance, please take a look at my guide "Should I Add Custom Code Via WP Editor, FTP or Code Snippets?" and my video tutorial "Where to Place WooCommerce Customization?"

Does this snippet (still) work?

Please let me know in the comments if everything went as expected. I would be happy to revise the snippet if you report otherwise (please provide screenshots). I have tested this code with Storefront theme, the WooCommerce version listed above and a WordPress-friendly hosting.

If you think this code saved you time & money, feel free to join 17,000+ WooCommerce Weekly subscribers for blog post updates and 250+ Business Bloomer supporters for 365 days of WooCommerce benefits. Thank you in advance!

Need Help with WooCommerce?

Check out these free video tutorials. You can learn how to customize WooCommerce without unnecessary plugins, how to properly configure the WooCommerce plugin settings and even how to master WooCommerce troubleshooting in case of a bug!

Rodolfo Melogli

Business Bloomer Founder

Author, WooCommerce expert and WordCamp speaker, Rodolfo has worked as an independent WooCommerce freelancer since 2011. His goal is to help entrepreneurs and developers overcome their WooCommerce nightmares. Rodolfo loves travelling, chasing tennis & soccer balls and, of course, wood fired oven pizza.

2 thoughts on “WooCommerce: Edit Text Content @ Order Emails

  1. That for sure is fast way to work arround but i still cant decide which method is the better approach in terms of multilang store performance. Duplicating the templates and changing the text inside and after that generating po mo files for each language. Or using this method and based on current language to load translation?

    1. Whichever works for you!

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